Highly Trained Restoration Specialists

SERVPRO of Missoula has one the most highly trained restoration teams in the region.  All of our new technicians are required to complete a six part general training and exam certification at the beginning of their employment.  Aside from regular staff safety and training meetings our Team Leaders are certified in the following designations from the Institute of Inspection, Cleaning and Restoration Companies (IICRC) and Restoration Industry Association (RIA):

Water Restoration Technician

Advanced Structural Drying

Commercial Drying Specialist

Fire / Smoke Technician

Odor Control Technician

Contents Science and Theory

Building Science

Applied Microbial Remediation Technician

Health and Safety Technician

Carpet Cleaning Technician

Upholstery and Fabric Technician

EPA RRP Lead Certification

OSHA 10 Hour

OSHA 40 Hour

Master Water Designation

Master Fire Designation

IICRC Training and Certification


The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation


All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Missoula offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)